This privacy policy sets out how The Clear Horizon Counselling Practice uses personal information collected on this website.  

Your privacy is extremely important to us and we are committed to ensuring that your privacy is protected. 

By using this website you are accepting the practices listed within this privacy policy. 

Why do we collect your information? 

We use your information for the following purposes: 

• To contact you to discuss your interest in our counselling services.  
• To respond to your queries or requests. 
• To send you e-mails to notify you of The Clear Horizon Counselling Practice related news that may be of interest to you. 
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What information do we collect?   

The information which we collect from you may include your contact details; name, address, telephone number, email address and any other data that may be required for enabling The Clear Horizon Counselling Practice to provide you with the appropriate support, guidance and services that you are seeking.  

How do we collect data?  

We collect data in the following ways:  

• When you contact us through the website, by telephone, post, e-mail or by our social media channels.  
• Through automated technologies or interactions – we may automatically collect technical data to help us to make improvements to our website content and navigation including technical data about your equipment used to access our website, browsing actions and patterns.  

If you have previously agreed to us using your personal information for direct marketing purposes, but you wish to withdraw consent, please email - lizzie@theclearhorizoncounsellingpractice.co.uk  

Where do we hold your data? 

At Clear Horizon Counselling Practice we use and store your data according to GDPR and take every reasonable security measure to prevent your data from being accessed by any unauthorised individuals.  

Your data will be stored in encrypted documents and on secure devices.  

Any paper copies are stored within a locked filing cabinet which can only be accessed by Clear Horizon Counselling Practice staff.  

Changes to our privacy policy  

Clear Horizon Counselling Practice may change this policy at our discretion and at any time. Regardless of any changes to our privacy policy, we will never use the information you submit to us without notifying you first.  

Who will your data be shared with? 

We will not share or sell your personal information with any third party that intends to use it for direct marketing purposes unless we have informed you and you have given us specific permission to do so.  

If you share any information which suggests that you or anyone else is at risk of harm we may have to share this information with your GP and/or the police.  

Your rights 

You have the following rights in relation to your data:  

• Right to access  
• Right to correct 
• Right to erase 
• Right to restrict our use of your data  

• Right to data portability  
• Right to object the use of your data  

This policy is effective from April 2021.  

Cookie Policy 

A cookie is a small file that is downloaded on to your computer, phone or another mobile device once you access certain websites. 

Once you agree, cookies can keep track of your movements within a website, remember your registered logins and preferences which is used to enhance your experience online.  

How we use cookies 

At Clear Horizon Counselling Practice we use cookies to gain a better understanding of our website visitors so we can improve on your online experience.  

A cookie does not give us access to your computer or any information other than the data that you choose to share nor does it allows us to identify anyone. You can choose to accept or decline cookies on our website however this may potentially interfere with your use of our website.